Privacy policy

Last updated on Thu, 28 May 2026 15:32:05 GMT

Introduction

Duffel Technology Limited, a company incorporated and registered in England and Wales with company number 11188295, whose registered office is situated at 3rd Floor, 100 Clifton Street, London, EC2A 4TP, United Kingdom ("the company", "we", "us" or "our" in this Privacy Policy) respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website or when you otherwise provide personal data to us via other means (such as over email, the telephone) and tell you about your privacy rights and how the law protects you.

1. Overview

Purpose of this Privacy Policy

This Privacy Policy aims to give you information on how Duffel collects and processes your personal data, including any data you may provide through this website when you browse, sign up for an account, or when using the services.

Data Controller

Duffel Technology is the controller and responsible for your personal data.

Contact details

Legal entity: Duffel Technology Ltd (company number 11188295), 3rd Floor, 100 Clifton Street, London, EC2A 4TP, United Kingdom.

Email address: privacy@duffel.com

Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk). However, before doing so please make sure you have first made your complaint to us.

Changes to the Privacy Policy

We keep our Privacy Policy under regular review and may make changes from time to time to reflect new services, changes in laws and/or our practices. Please refer to the “Last Updated” banner at the beginning of this Policy for details of when we have made changes to our Privacy Policy.

2. The Data We Collect

Personal data, or personal information, means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

(A) Identity Data

This includes data relating specifically to your identity, such as your given name, family name, username or similar identifier, title, date of birth and gender.

(B) Contact Data

This includes data relating specifically to how you may be contacted, such as your billing address, delivery address, email address and telephone numbers.

(C) Financial & Governmental Data

This includes data relating to your means and methods of payment, such as your bank account and payment card details (card number, CVC, expiration date).

(D) Transaction Data

This includes data relating to the transactions you have carried out with us, such as details about deposits, orders, cancellations/refunds and payments to and from you.

(E) Technical Data

This includes more technical data that we may obtain when you make use of our website, such as your internet protocol (IP) address, device information, your login data, browser type and version, time zone setting and location.

(F) Profile Data

This includes the data that we receive when you sign-up via our website, add your team (additional account users) and create your Duffel Account.

(G) Usage Data

This includes information about how you use our website, products and services.

(H) Marketing and Communications Data

This includes your preferences in relation to whether or not you want to receive marketing from us and our third parties.

3. How Your Personal Data is Collected

We use different methods to collect data from and about you including through:

(A) Direct interactions

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.

(B) Automated technologies or interactions

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns.

(C) Third parties

We may collect or receive personal data about you from various third parties.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform our obligations and deliver our services to you.
• Where it is necessary for our legitimate interests.
• Where we need to comply with a legal, financial or regulatory obligation.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

5. Disclosure of Your Personal Data

We may have to share your personal data with the following parties for the purposes set out in the table in paragraph 4 above.

• (A) Internal Third Parties.
• (B) External Third Parties.

6. International Data Transfer

Duffel operates internationally therefore we may share your personal data within the Duffel Group of Companies. This will involve transferring your data outside the United Kingdom (UK).

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

• (A) Request access to your personal data.
• (B) Request correction of your personal data.

If you wish to exercise any of the rights set out above, please email privacy@duffel.com.